Payment:

Your order will not be processed or shipped until confirmation of payment. Once payment has processed you will receive a confirmation email for your order. 

Domestic Shipping:

We ship USPS, UPS, and FedEx but primarily ship using USPS. You will receive an email when your order has shipped which will include tracking number. If you did not receive an email please reach out to us to confirm your order and shipment. 

Once a package is in transit, it is out of our hands. We are not responsible for items that are stuck in transit. Please reach out to your local post office to check on the package. You may reach out to us as well as we can assist in the process but your local post office will always have access to more tracking information than we do. 

International shipping: 

We are no longer able to offer international shipping at this time due to an increase in shipping prices. If you are an international customer and would like to have an item shipped to you, reach out to us and we will set a plan in place to get your item to you. In most cases, we will ask the customer to purchase a shipping label first and send that to us first and we will send package that way. 

Address Change:

Please contact us as soon as possible with address changes to see what we can do. In some cases, canceling the item first and submitting a new order ensures the address is changed as quick as possible. However, if you reach out to us in a timely manner we can get the address changed. Once an order has shipped we can not change the address and we are not responsible for any order that has shipped to the wrong address that was provided by the customer. 

Refunds & Exchanges:

Please reach out if you are not satisfied with your item for any reason. Refunds must be authorized within 30 days of delivery date. Depending on your situation we can exchange items that have available stock. The Item must be sent back in the same quality it was received. 

Damaged/Lost or Stolen Items

If you received a damaged item please reach out within 1 business day with a picture of the broken item and other damage. If possible, we will sent a replacement item or a refund if requested or if item is out of stock. 

Once again, we are not responsible for any items lost or stolen in the mail. Please contact your local post office for lost items.